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FAQ
These are our frequently asked questions
What payment methods do you support?
How do I get a refund for a course?
What is included in the monthly subscription?
Can I cancel my subscription at any time?
Are there any limitations on how many courses I can watch per month?
How often are new courses added to the subscription library?
What is the external coaches (premium) side of the platform?
How do I purchase courses from external coaches?
Are there any discounts for purchasing multiple courses from external coaches?
Can I access external coach courses with my monthly subscription?
Do courses from external coaches have a time limit for access?
What if I have technical issues or need support with a course?
Is there a mobile app available for accessing the platform?
Can I access the platform from WeChat?
What features are available on the mobile app?
Is my progress synchronized between the website and the mobile app?
Can I make purchases and manage my subscription through the mobile app?
Are there any additional features or benefits to using the mobile app?
Is the mobile app free to use?
How do I access the mobile app within WeChat?